Timecrumbs
Terms of service

The terms

The terms for trying, buying, and using Timecrumbs. They work together with the End User License Agreement shown when you install it.

Effective October 4, 2026.

1. Agreement

These terms are between you and Firmware, LLC, an Idaho limited liability company ("Firmware", "we", "us"), the publisher of Timecrumbs. "You" means the person using Timecrumbs and, if that person uses it for an organization, that organization too. If you accept on behalf of an organization, you confirm you can bind it. These terms, the End User License Agreement shown when you install Timecrumbs, and the privacy policy are the whole agreement between you and us. If they conflict, the End User License Agreement controls on the subjects of its Sections 1, 2, and 9 through 14.

2. Who you are dealing with

Firmware alone licenses Timecrumbs to you and is the only party responsible to you for the software itself. If you buy a license or subscription, you buy it from our payment provider, which resells it to you as the merchant of record under its own terms of sale. Its terms govern your payment, taxes, receipts, the refunds it issues, and its own responsibilities to you.

"Related Parties" means, past, present, or future: Firmware's members, managers, officers, employees, contractors, and agents; any organization that owns or controls Firmware, is owned or controlled by Firmware, or is owned or controlled, in whole or in part, by any of Firmware's members or managers; any person or organization that contributed ideas, design, code, testing, feedback, facilities, equipment, funding, data, or personnel to Timecrumbs; and the spouses, family members, heirs, estates, personal representatives, successors, and assigns of each of them. Our payment provider and the outside services Timecrumbs connects to are not Related Parties. No Related Party is a party to these terms, a seller or reseller of Timecrumbs, or a guarantor of our obligations, and no Related Party makes you any promise about Timecrumbs. Anything a Related Party does in connection with Timecrumbs is done only on Firmware's behalf.

3. Free trials

If we offer you a free trial, it includes every feature for the period shown in the app, and you need no account or payment details for it.

4. Licenses and subscriptions

  • A license covers one named person, who may use it on the Windows computers they own or control, unless your purchase says otherwise. An office purchase covers the number of people stated on your order.
  • Subscriptions are billed monthly or yearly in advance and renew until cancelled. Cancel at any time from the link in your receipt; the license stays active until the end of the period you paid for.
  • We may change prices for future billing periods with at least 30 days' notice by email.

5. When a license isn't active

If a trial or subscription ends, or a license can't be re-checked for 30 days, Timecrumbs keeps recording for seven more days and then pauses recording until an active license is entered. Without an active license, Timecrumbs opens in read-only mode: you can still view, report on, and export your recorded activity and time entries, but you can't add, change, or send entries. Activity already recorded stays on your computer and is never deleted.

6. Refunds

If Timecrumbs isn't working for you, email [email protected] within 30 days of your first payment and we'll approve a full refund, which our payment provider issues. After that, payments are not refundable except where the law requires. The refund policy has the details.

7. Acceptable use

Don't resell, rent, or sublicense Timecrumbs; share a license key beyond the people it covers; remove or bypass the licensing checks; or reverse engineer Timecrumbs except where the law allows it.

8. Your data and your responsibilities

  • Your recorded activity, entries, and projects are yours and are stored only on your computers. We don't receive, host, or sell them and can't recover them, so back up your data if it matters to you.
  • You are responsible for using Timecrumbs lawfully. If it runs on a computer someone else uses, or records anyone else's activity, you are responsible for any notice and consent the law requires.
  • Timecrumbs suggests time entries, and suggestions can be wrong or incomplete. You are responsible for reviewing every entry and for every timesheet, invoice, bill, or payroll record you prepare or send.
  • You are responsible for securing the computers Timecrumbs runs on and the data and sign-ins stored there.
  • If you let an AI app or another program read or change your Timecrumbs data, that program is yours to choose and supervise, and what it does, and what its provider does with what it reads, is not our responsibility.

9. Updates, support, and discontinuation

While your license is active you get new versions at no extra charge and email support. We aim to answer within one business day, but we don't guarantee response times. We may stop offering, updating, or supporting Timecrumbs at any time. If we do, we'll give at least 30 days' notice by email or on timecrumbs.com and release an update or license key that removes the license checks, so you can keep using the version you have and keep your data. No refund is due beyond what the refund policy states.

10. No warranty

Timecrumbs is provided "as is" and "as available," with all faults. To the extent the law allows, Firmware and the Related Parties disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title, non-infringement, and accuracy. Neither Firmware nor any Related Party warrants that Timecrumbs will be error-free, record all activity, make correct suggestions, or never lose data.

11. Your indemnity

You will defend, indemnify, and hold harmless Firmware and each Related Party against any claim brought by anyone other than you, and the resulting losses, costs, and reasonable attorney fees, arising from: your use of Timecrumbs, including recording anyone's activity or communications on a computer you own or control; any time entry, timesheet, invoice, bill, or payroll record you prepare, approve, or send; your breach of these terms; or your violation of any law or anyone else's rights.

12. Claims only against Firmware

Firmware, and only Firmware, is responsible to you for Timecrumbs and everything relating to it, other than our payment provider's own responsibilities for your purchase. To the fullest extent the law allows, you will not sue, make any claim against, or seek to hold personally liable any Related Party for any matter relating to Timecrumbs or these terms, on any theory, including negligence, and you release every Related Party from those claims. You will look only to Firmware's own assets to satisfy any claim or judgment, and will not seek to hold a Related Party liable for Firmware's obligations, including on any theory of alter ego or piercing the veil. Each Related Party may enforce this section directly. This doesn't affect your rights against our payment provider under its terms, or with your card issuer, or release anyone from liability the law doesn't allow to be released, such as their own fraud.

13. Limitation of liability

To the fullest extent the law allows, neither Firmware nor any Related Party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, fees, billings, wages, business, goodwill, or data, however caused, including by negligence. The total liability of Firmware and all Related Parties combined, for all claims relating to Timecrumbs or these terms, is limited to the greater of what you paid for Timecrumbs in the 12 months before the event giving rise to the first claim, or US$50.

14. Ending

You can stop using Timecrumbs and cancel at any time. Your license ends automatically if you break these terms. Sections 2, 8, and 10 through 16 survive.

15. Disputes

  • Talk to us first. Before starting a lawsuit, you and we will try in good faith for 30 days to resolve the dispute informally. Email a written description to [email protected]. Any deadline for bringing the claim is paused during those 30 days.
  • Idaho courts. Any lawsuit relating to Timecrumbs or these terms, including any claim against a Related Party, will be brought only in the state or federal courts located in Ada County, Idaho, and you and we consent to their jurisdiction. Either side may instead bring an individual claim in small claims court if it qualifies.
  • Arbitration only by agreement. Nothing in these terms requires arbitration. You and we may agree in writing, after a dispute arises, to arbitrate it in Idaho.
  • Individual claims and no jury. To the extent the law allows, you and we each bring claims only individually, not as part of a class, collective, consolidated, or representative proceeding, and each waive any right to a jury trial.

16. General

These terms are governed by the laws of the State of Idaho, USA, and applicable federal law, without regard to conflict-of-law rules. If a part is unenforceable, it is enforced as far as allowed and the rest remains. If you are a consumer, the laws where you live may give you rights these terms can't change, and nothing here limits them. We may update these terms; the version in effect when you renew applies from then on.

Contact

Firmware, LLC, 1606 W Hays St, Boise, ID 83702. [email protected]